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Technical writing

Your documentation deserves as much attention as the design of your products!

 

What's at stake

  • No matter how sophisticated and efficient a product is, it won't be much use if the customer doesn't know how to use it!
  • Quality documentation is essential: it reflects your product's, as well as your company's image.
  • Appropriate documentation also helps to decrease the number of product returns, to reduce calls to your hotline, and above all to develop customer loyalty!

 

Methodology

The project may be done on-site on your premises, or electronically. It can include the design, update and revision of your document(s). I would propose to:

  • Draw up the specifications
  • Collect information on your product
  • Make up a first draft using the outline you validated
  • Create a table of contents and index
  • Allow your staff to proofread my first draft
  • Amend the document(s) with your suggestions, if any
  • Deliver the final document in electronic format
 

Examples of work

Here are a few examples of the document(s) I can write for you:

  • Technical manuals
  • User's guides
  • Owner's manuals
  • Instructions for use
  • Tutorials
  • Technical/commercial notes
  • Brochures
  • Correspondence

 

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